Frequently Asked Questions

Account Creation

Where can I find tutorial videos to help me as I build my teacher profile?

We have a new site and with that we will have new instructional videos to help you as new features are implemented. As new videos are created they will be posted on our SAU YouTube Channel in the Website Tutorial Videos playlist. 

Do parents need to create an account?

New as of 2024, families will register on their own and pay their membership fees on their own. Upon registration, they will register each of their students making sure to type in the correct teacher for each student.

Students will be listed under families and do not need their own accounts.

 

Eventually, families will be able to log into an account to see their purchase history but as of August 2024, that capability is not yet available.

When will my teacher profile show up in the Teacher Directory?

Once our Teacher Directory is up and running your teacher profile, will show up when you have filled out the basic information in your Profile and purchased your membership for the year, your profile will become Active in the Directory. If you already had an account with the old website, you can log in with the email address you used and edit your profile information without a paid membership. However your profile will not show up on the website until your membership dues have been paid.

 

This feature is still in development as of August 2024. Until it is, your name will show up as a simple list for people to find you by searching for a teacher. 

Membership

How can I tell if my membership was paid successfully?

Shortly after your purchase, you will receive an email confirmation of your purchase. 

Once the Teacher Profile and Family Profiles feature is completed and available on our site, you will be able to see that receipt if you log in to the website and click on “Order History” from the menu below your profile picture. Also, if you click on your profile picture in the upper right of the screen, the button on the bottom will show a membership plan, if you’ve paid for the year.

If you are still unsure, please contact our Membership Secretary

If I am an SAU teacher, do I need to pay for my children to be members too?

No. The membership of children of active SAU teachers falls under their paid membership. Contact the Membership Secretary if you have any questions about this. 

If a family has multiple children studying music with me or another SAU teacher, how many times do they need to pay membership?

The Family Membership needs to be paid once per family annually. NEW in 2024 the Family Membership annual registration includes 1 student.

If there are multiple students in a single family wishing to participate in SAU activities, the family must register each additional child. During the student registration, you may add up to three instruments per each student for no additional charge. 

When should I join SAU?

The formal Membership Drive typically lasts the month of September every year. There is a discount for teachers who join during the drive. However, teachers and families can join at any point during the year but there is no prorated amount. All memberships expire before the next Membership Drive each September.

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